Frequently Asked Questions
About Rado Products
What materials are used in Rado watches?
Rado timepieces are crafted from high-tech ceramic, sapphire crystal, and other innovative materials known for their exceptional scratch-resistance, lightness, and comfort.
How do I care for my Rado watch?
To maintain its appearance, gently clean your watch with a soft, dry cloth. For more detailed care instructions, always refer to the user manual provided with your specific model.
Are Rado watches water-resistant?
Many Rado watches offer water resistance. The specific water resistance rating for each model is clearly indicated on the case back and in the product documentation. Please note that water resistance is not permanent and can diminish over time due to factors like gasket wear or accidental impact.
Services and Support
How can I get help with my Rado watch?
For any inquiries or support regarding your timepiece, comprehensive assistance and guidance are available through our official customer support portal.
Where can I find instruction manuals for Rado watches?
Digital versions of user manuals for all Rado watch models can be found and downloaded from the official support website.
What should I do if my watch needs servicing?
For any service requirements, we recommend using the official support channels to obtain information on authorized service centers and procedures.
General Information
How can I identify the model of my Rado watch?
The model reference number is typically engraved on the case back of your watch. This number is essential for identifying your specific timepiece.
Where are Rado watches produced?
Rado is a Swiss watchmaker, and its timepieces are developed and manufactured in Switzerland, adhering to the highest standards of Swiss watchmaking.
How do I know if my Rado watch is authentic?
Genuine Rado watches are sold through our official network of authorized retailers and partners. We guarantee the authenticity of timepieces purchased through these official channels.